Chatbot Development Agency
Benefits Of Chatbot Developers For Your Business Website
Chatbots are becoming increasingly popular among business websites. There are plenty of different reasons for the growth of chatbot popularity among website owners. Below, we will be discussing some of the different benefits of getting a chatbot for your website.
Benefits Of Chatbots:
1. Save Time.
One of the main benefits that you will be able to get from using a chatbot is the ability to save time. You will be able to save a lot of time not having to have a bunch of customer service agents sitting around. This alone is going to end up saving you money because a lot of the questions that prospective customers have can be answered through automation.
2. Better Customer Service.
Another benefit that you will be able to get from using chatbots is the ability to provide better customer service to all of your customers. Because you will be using a chatbot that can automate a lot of the customer service requests you might have, it is going to allow you to create automation in your customer service to the point where you can provide quick and accurate answers around the clock. Thus, instead of having to wait until the following business day, a prospective customer will be able to get pertinent questions answered immediately. This alone will increase the chances of converting them into a customer for your business.
3. Fewer Errors.
If you have ever hired an affordable customer service team, you might be well aware of how answers can differ. This can create confusion among your customers and your target market in general. This is why it is so important to install and include something like a chatbot on your website because it will completely automate a lot of the important answers you need to give. This alone can make chatbots worth it because you will experience fewer errors within the customer's buying process which can increase the likelihood they purchase something from your business or have a good experience.
4. Save Money.
As mentioned above, you will be able to save money with the implementation of a chatbot on your website because it is going to cut down on the total amount of hires you have to make. It can really cut down on the total amount of man-hours you end up having to pay within your business, as well. Therefore, you will be able to cut costs in a big way when it comes to the employees that you can avoid hiring without sacrificing much in the end. Being able to automate things can really cut down on the total amount of money you end up having to fork out for various things in your business.
Overall, there are so many different benefits that you will be able to get from investing in a chatbot feature for your website. It can truly save your business a lot of time and money long term. Along with this, it is a great way to provide better customer service and a highly optimized and much better overall customer experience.
I'd like to share more about why chatbots are so important to the customer experience. Contacting a company for help is daunting and you'll always, or more than likely get a support center employee. Its never fast enough, so why is it so slow when you need something fixed? Well, that agent that is helping you is generally looking through a bunch of different CRM and contact center technology. They have a lot of limits on the information they can access, so enter the Chat Bot. The Chat Bot is essentially a Bot that can have a conversation with a person and there are a few different contexts where a chatbot is useful. One is customer service, another is providing references or ideas for a shopper and also marketing or engagement. Let me give you an example. I have an issue with a product.
The Chat Bot can engage with me, find out a few questions from me about what's wrong and then through an educated guess. That's actually quite accurate. Tell me how to fix that problem. Another example comes from Nordstrom. Nordstrom. Last holiday season, they used a chatbot to provide customers with basic ideas for gifts. And the idea came from certain things that the customer would tell the Nordstrom Chat Bot like, well, I'd like to buy a gift for my husband. We have a Caribbean vacation plan. So perhaps the chatbox came back and said, hey, I've got these wonderful new swim trunks and all different colors. Um, and another fun example comes from CoverGirl, CoverGirl engaged an influencer. And her name is Kalani and she's for Gen z girls. And, and that's not really my generation, so I apologize if I'm not spelling her name right, but she's a dancer model-actress and they created a chatbot to reflect Kalani's personality.
And the ChatBot had such powerful results and most people who engage with a chatbot really enjoyed it. And after most customers actually clicked on a coupon, I think 51% of customers that had engaged clips on a coupon provided by Kalani after the conversation. So here I've given you some examples of chatbots, customer service, engagement, and even shopping. So the beauty of the ChatBot is its ability to sift through large amounts of information and provide relevant results. And it's actually more efficient than a human. Because as I mentioned at the beginning, humans and contact centers are dealing with lots of different technologies that aren't fast and they're sifting through tons of information. And here's a secret. You don't know a contact center agent when they're trying to help. You might actually be using Google on the other end to try and find the answer for you. So they're basically using the same software in the contact center as the customer is using. And, uh, most companies have terrible knowledge basis. So the chatbots exciting because in the future it will replace the search window, the knowledge base, and some even say it will replace many apps because chatbots are generally used on messenger apps such as Kik, WhatsApp, or Facebook messenger. Together, those have more than a billion users. So chatbots are easy to set up and those apps are already on your customers felt.
We're a specialist chatbot agency that's 100% focused on building and developing new chatbots for websites of any kind. We work with you to understand what your site needs and our team then build you a bespoke chatbot to meet your requirements.
Chatbots are the only marketing service we provide for our customers and our team are experienced at building chatbots for different industries, writing chatbot content that converts and designing chatbots that are extremely engaging and fun for the end user.
Our experienced chatbot and AI team will work with you to identify the best course of action for your specific needs - crucial to ensuring you can focus on the right areas.
Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors.
They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements.
Ultimately they can act like a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.
Please contact us for a Free Consultation so we can help you understand how a bespoke chatbot can increase your conversions and help your team deal with the customers that really matter!
- Mark Zuckerberg revealed Chatbots will be the secret to Facebook's success over the next TEN YEARS.
- Billion dollar companies like Amtrak are already using Chatbots to get ROIs of 800% or more.
- By 2021, 50% of companies will spend more on Bots than on mobile apps.
- By next year, the average person will have more chat with Bots than with their spouse!
- Gartner predicts that chatbots will power 85 percent of all customer service interactions by the year 2020
- 48% of consumers would rather connect with a company via live chat than any other mean of contact.
- 57% of consumers are interested in chatbots for their instantaneity.
- 35% of consumers want to see more companies using chatbots.
- 55% of consumers are interested in interacting with a business using messaging apps to solve a problem.
- 95% of consumers believe 'customer service' is going to be the major beneficiary of chatbots.